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Top Stories in the April 2018 Issue:

  • The Editorial:  “Be Careful What You Wish For” - It’s logical for MFP vendors to push their dealers to move beyond print. But there’s been little focus on the no-win situation facing these MFP vendors when doing this. Dealers are heeding the warnings. They’re shifting their efforts and investments to opportunities beyond print. The bad news? Good dealers show little allegiance to the limited and often ineffectual non-print offerings their MFP vendors choose to promote. So what’s an MFP maker to do? I say true diversification and real honest are critical.

  • Dysfunction Junction -  We can now add another one to the list of firsts Xerox has achieved over its many decades of existence. During April, Xerox managed to make Carl Icahn and Darwin Deason — two men with somewhat unsavory reputations who have each had their own run-ins with the US Securities and Exchange Commission — into legitimate victims. What’s really been going on vis-à-vis Xerox and Fujifilm over the past year finally came to light in a New York courtroom, and it ain’t a pretty sight. How does Xerox go forward now?

  • A New Direction for Kyocera For the past decade, Kyocera has had an uncomplicated hardcopy strategy, particularly in the US. Focus on small and midsize dealers. Treat them fairly and consistently. And supply them with capable office MFPs and basic MFP solutions. And that model has worked quite well, producing higher sales every year from FY2010 through FY2017, but then the US went flat in FY2018. Kyocera’s new answer hinges on a major push into heavy-duty ECM with Hyland, and a move into production inkjet printing with its first ever digital press. Can Kyocera – and its dealers – pull it off? 

  • Ricoh Needs a Rebound Five weeks after revising its financial forecast — and warning of a major impairment charge and record net loss from its acquisitions of IKON in 2008 and mindSHIFT in 2014 — Ricoh on April 27 reported its final financial results for FY2017. Strangely, there were noteworthy discrepancies between some of the final figures Ricoh reported and the forecast it had provided just eight days before the end of the fiscal year. Ricoh is expecting moderate improvement in FY2018, with more upside after that. We’ll see.

  • Dell: Another One Bites the Dust In April, Dell quietly acknowledged it was quitting the branded laser printer business, something nearly everyone else in the hardcopy universe had long been expected. The news came almost 15 years to the day from when Dell shipped its very first branded printers. Dell said it will transition to a partner-led portfolio from unnamed partners. As for Dell’s final OEM suppliers (mostly Fuji Xerox), the loss of those dwindling sales – which for the past year had been limited to North America – won’t have much impact.


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