Covering Developments in November 2020

  • The Big News: "HP Looks to Secure Its Aftermarket with HP+ Program" - More than a year after telling investors it planned to make some fundamental changes in its printer business in order to create “a more balanced systems model,” HP provided the first concrete deliverables in the form of its new HP+ program/solution and the first HP+ enabled LaserJet and Officejet Pro MFPs. But the announcement was also noteworthy for what it did not say and for the many questions it left unanswered.
  • The Editorial: "Is the Clock Ticking for All-in-Ones?" - The drivers behind a potential transformation of personal inkjet printing — from PC-connected all-in-one, to phone-driven printer — are starting to coalesce. Personal copying is increasingly rare. Scanning is occasional. Fax is nearly dead. And a phone provides a better user interface? So why should a vendor go to the expense of building a full-featured AIO?
  • In Other News - Hardcopy vendors did significantly better in Q3 than in Q2, but their most recent quarterly performance was still materially worse than in the same period in 2019, and Q4 and the beginning of 2021 look riskier than just a few weeks ago.
  • And Even More News - Ricoh has accelerated a planned reorg and new strategy to hasten its transformation “from being an office automation equipment manufacturer to being a digital services company.” ... Dealer ERP software developer ECI has been sold, again. ... TA Triumph-Adler produces over 10% of Kyocera's MFP revenue and continues to thrive. ... China's Ninestar shows its first reman A3 MFP under the G&G brand. ... So what does Paperdoo do in Germany? ... Epson's Ink Boldly online dealer meeting was slick but short on content. ... Sharp tries bundling its nondescript laptops and printers. ... Why is NEC still in the printer business in Japan? ... Ricoh's new A3 color MFP for China? ... Muratec America gets its most complete MFP lineup ever. ... Konica Minolta continues its muddled Workplace Hub marketing. ... China's Zonewin has its own laser printers and a crazy idea. ... Deli adds personal thermal printers. ... HP broadens its Bug Bounty program. ... Canon goes into the cloud for the Feds. ... Plus a lot more!